Warranty

What we guarantee, and what we don't.

The whole warranty is on this page. There is no separate document with the exclusions hidden in it — if something isn't covered, it's written below in the same size type as everything else.

How long

5 years — every epoxy-grouted surface, whatever the job size

2 years — surfaces grouted in Ultracolor Plus (cementitious)

1 year — silicone at movement joints

The warranty follows the material, not the room. Ultracolor Plus is shorter because cementitious grout stays slightly porous, so constant water exposure works on it in a way it cannot work on epoxy — on a dry floor it will comfortably outlast its term. Silicone is shorter still because it genuinely is a shorter-lived material — it stays flexible so the joint can move, and flexibility is what wears out. Anyone offering you five years on silicone is either not thinking about it or not planning to answer the phone.

Why five years and not two Grout that was installed badly usually shows it between one and three years — that is when shallow removal, a wrong mix or a missed movement joint reveals itself. A two-year warranty stops just as the evidence arrives, which is why most of this trade offers exactly two. Ours is set past that window on purpose. It is only worth something if it costs us when we get it wrong.

It transfers if you sell

The warranty follows the bathroom, not the buyer. If you sell the flat within the term, the remaining cover passes to the new owner — just send us the completion date. It costs us nothing and it is worth something to you on resale.

What is covered

If any of these happen to grout we installed, within the term, we put it right:

Cracking of the grout within the joint
Crumbling, powdering or falling out
Debonding — grout coming away from the tile edge
Soft or incompletely cured grout, which is a mixing fault and ours
Mould growing within the grout itself. Epoxy is non-absorbent, so if mould is growing in our joint rather than sitting on the surface, something went wrong
Voids appearing where the joint was not fully compacted
Colour breaking down unevenly across an area we grouted in one batch

What is not covered

These are real limits and we would rather you knew them now:

The tiles themselves, and anything under them. Loose or drummy tiles, failed adhesive, a failed waterproofing membrane, or a leak from below. We check for these before starting and will not proceed if we find them — but they are not our work and not our warranty
Structural movement or settlement that cracks the tiles or substrate
Yellowing of white and very light colours. This is inherent to epoxy chemistry, happens even in rooms with no window, and is not a defect. We will steer you away from brilliant white for this reason. If you choose it anyway, we will note it on your job sheet so there is no argument later
Damage from cleaning products. Acids, bleach left standing, abrasive scouring powders, wire brushes, and high-pressure steam. See the care note below — it is short
Impact damage — a dropped bottle, renovation work, furniture
Movement joints where you declined silicone. If you asked us to grout a perimeter or a corner against our advice, that joint is not covered. It will crack, and we will have told you so in writing
Work by anyone else afterwards, including cleaning contractors and subsequent renovation
Grout we did not install. If we re-did one bathroom, the other one is not covered
Normal wear on heavily trafficked floors over the full term

What we actually do about it

Not a credit note, not a partial refund calculated to be less trouble than arguing. We come back and fix it.

We inspect within 5 working days of you telling us
If it is covered, we remove and replace the affected joints at no charge, using the same product and the recorded batch where colour matching matters
If the affected area is significant, we redo the whole area rather than patch it, because a patch is visible
If it is not covered, we tell you why, in writing, and quote for the repair separately. You are free to say no
Repaired work carries the remainder of the original term, not a fresh one — we are not restarting the clock to look generous

What you need to do

Very little, and nothing onerous:

Let it cure. No water for the period we tell you on the day — usually 24 hours for light use, longer before heavy wetting
Clean it with anything pH-neutral. Ordinary bathroom cleaner is fine. Epoxy does not need sealing, ever
Don't use acid, bleach left standing, scouring powder or a wire brush. That is the entire restriction
Tell us promptly when something looks wrong. A hairline crack found early is a small repair; the same crack after a year of water getting behind it may not be

How to claim

Send a photo on WhatsApp with your address and roughly when the work was done. Photos of the problem area, ideally in daylight.
We look at it within 5 working days — sometimes we can tell from the photo, sometimes we come and see.
We tell you in writing whether it is covered and what we propose to do.
We book it in and fix it. Covered work is at no charge, including materials and our time.

Make a claim on WhatsApp →

Your legal rights are unaffected

Nothing on this page reduces the rights you have under Singapore law. Contractors carry statutory obligations regarding workmanship and materials that cannot be signed away, and we are not attempting to. This warranty sits on top of those rights, not instead of them.

If we ever disagree about whether something is covered, we would rather resolve it directly than have you fight us for it. Ask, and we will explain our reasoning in writing.

What your warranty certificate contains The date, the areas we worked on, the exact product used, the batch numbers, the term, and photographs including the open joints before we grouted them. That batch number is how we colour-match a repair years later — and it is your proof of what actually went into your home. Keep it with your flat documents.