Terms & Conditions — CLEANGROUT

1. Acceptance of Terms

By engaging our services, submitting a booking request, or making a payment, you ("the Client") agree to be bound by these Terms & Conditions in full. If you do not agree with any part of these terms, please do not proceed with our services.

2. Scope of Work

Our service scope is limited to what is expressly agreed upon in the written quotation provided to the Client. This typically includes:

Removal of existing grout in the specified area(s)
Surface preparation and cleaning of tile joints
Application of epoxy grout in the agreed colour
Post-application cleanup of the immediate work area

            Our scope does NOT include: tile replacement, tile repair, waterproofing membrane work,
            plumbing, electrical work, deep cleaning of tiles, removal of silicone sealant (unless specifically quoted),
            or any work beyond what is stated in the quotation. Any additional work requested on-site may incur
            additional charges.
        

3. Quotation & Pricing

All quotations are valid for 14 days from the date of issue. Prices quoted are based on our site inspection, or on measurements taken from floor plans, photographs, or information provided by the Client — the Client is responsible for the accuracy of information they provide. Final quantities are confirmed by on-site measurement at the same published rates. Additional charges may apply if, upon commencement of work, we discover:

Tile damage, loose tiles, or structural issues not visible during inspection
Existing grout that requires additional effort to remove (e.g. epoxy-over-epoxy)
Non-standard tile sizes, irregular patterns, or unusually narrow/wide grout joints
Access difficulties not disclosed during the initial consultation

We will inform the Client of any additional costs before proceeding. The Client has the right to decline additional work, in which case we will complete only the originally agreed scope.

4. Payment Terms

A 50% deposit confirms the booking and reserves the works date. The remaining balance is due on completion, on the day of handover, after the joint walkthrough described in Clause 11 and before the team leaves the premises. Payment may be made via bank transfer, PayNow, or cash.

5. Curing Period & Client Responsibility

            IMPORTANT: Epoxy grout must not be walked on for 24 hours after application, must not be
            exposed to water (including showers and washing) for 4 days, and reaches full chemical cure in
            approximately 7 days. During these periods the treated area must NOT be walked on, used, cleaned, or
            exposed to water except as stated. It is the Client's sole responsibility to ensure that all occupants,
            family members, tenants, domestic helpers, pets, visitors, and any contractors or tradespeople attending
            the premises are aware of and comply with the curing requirements.
        

We are NOT responsible for any damage, defects, discolouration, cracking, or degradation of the grout caused by premature use, foot traffic, water exposure, or any interference with the treated area during the curing period. Such damage is not covered under our warranty and is not eligible for touch-ups, rework, or refunds.

6. No Refund Policy

All confirmed bookings are non-refundable once materials have been purchased or work has commenced. Due to the bespoke nature of our service (custom-mixed materials, scheduled labour, reserved time slots), we are unable to offer refunds for:

Completed or partially completed work
Change of mind after work has begun
Dissatisfaction with the chosen grout colour (which was approved by the Client prior to application)
Damage caused by the Client's failure to observe the curing period
Circumstances beyond our control (e.g. building management restrictions, power outages)

Cancellations made at least 48 hours before the scheduled service date may receive a partial refund of the deposit at our sole discretion.

7. Colour Accuracy

Grout colours previewed on our website or marketing materials are for reference only. Actual grout colour may vary due to screen calibration differences, batch variation, tile colour influence, grout joint width, lighting conditions, and setting environment. Physical sample swatches are provided for approval before work begins. Once the Client approves the colour and work commences, we do not accept colour-related complaints or requests for rework.

8. Warranty

We provide a written workmanship warranty as specified in your quotation — 5 years on epoxy-grouted surfaces (cementitious-grout surfaces, where chosen by the Client for dry areas, carry 2 years). The warranty covers:

Cracking or delamination due to workmanship defects
Abnormal discolouration under normal use

The warranty does NOT cover:

Damage from premature use during the curing period
Physical impact damage (dropped objects, dragged furniture, etc.)
Damage from abrasive cleaners, bleach, or harsh chemicals
Wear from commercial or industrial use (unless specifically quoted for commercial application)
Damage from subsequent renovations, hacking, or modifications to the tiled area
Natural building movement, structural settling, or substrate failure
Discolouration caused by prolonged exposure to UV, smoke, or cooking fumes in non-ventilated areas

9. Client Obligations

The Client agrees to:

Provide safe, clear, and unobstructed access to the work area on the scheduled date
Ensure water supply and electrical power are available
Remove personal belongings, fragile items, and furniture from the immediate work area
Inform all household members and occupants of the scheduled service and curing requirements
Not direct, instruct, or demand our technicians to deviate from agreed procedures or use methods contrary to manufacturer guidelines

            Our technicians follow established professional procedures. The Client may not demand, instruct, or
                require our team to perform work in a manner that deviates from best practices, skip
            preparation steps, use unapproved materials, rush the application process, or modify the agreed scope
            without mutual written agreement. We reserve the right to refuse instructions that compromise quality or
            safety.
        

10. Grout Removal, Tile Condition & Pre-Existing Defects

Removing existing grout carries an inherent, unavoidable risk on aged, hollow-sounding, brittle, or previously damaged tiles. We exercise reasonable professional care at all times; however, minor edge chipping on such tiles during grout removal is an accepted risk of re-grouting works and does not constitute a workmanship defect. We are not liable for pre-existing conditions including (without limitation) hollow or debonded tiles, cracked tiles, substrate or screed failure, waterproofing membrane failure, or water damage originating before our works, whether or not such conditions were visible at inspection.

11. Handover, Acceptance & Post-Handover Responsibility

On completion, the Client (or their representative) and our team conduct a joint walkthrough of the treated areas against the photographic record. Payment of the final balance constitutes acceptance of the visible condition of the works at handover. Any visible defect must be raised at the walkthrough or notified in writing within 7 days of handover; thereafter the works are covered by the warranty in Clause 8 for latent workmanship defects only.

            After handover, the premises and the treated areas are under the Client's control. We are
            not responsible for damage caused after handover by the Client, occupants, or any third party — including
            other renovation trades, movers, cleaners, or subsequent works such as hacking, drilling, carpentry, or
            painting carried out over or near the treated areas.
        

12. Limitation of Liability

Our total liability for any claim arising from our services shall not exceed the total amount paid by the Client for the specific service in question. We are not liable for:

Indirect, incidental, or consequential damages
Loss of use of the premises during the service and curing period
Damage to tiles, substrate, or fixtures that were pre-existing or not caused by our work
Delays caused by factors beyond our control

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the laws of Singapore, including liability for death or personal injury caused by negligence. If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

13. Dispute Resolution

In the event of any dispute, both parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved, it shall be referred to mediation. These terms shall be governed by and construed in accordance with the laws of the Republic of Singapore.

14. Amendments

We reserve the right to update these Terms & Conditions at any time. The version in effect at the time of booking shall apply to that engagement. By proceeding with our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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