Frequently Asked Questions

Epoxy grout is a two-part resin-based grout that is 100% waterproof, non-porous, and highly resistant to stains, mold, and bacteria. Unlike traditional cement grout which absorbs water and discolours over time, epoxy grout maintains its colour and integrity for 15+ years. It's ideal for Singapore and JB's humid climate.

Most bathroom or kitchen projects are completed within 1 working day. Full home packages (kitchen + 2 bathrooms) typically take 1–2 days depending on the total area and complexity. We'll confirm the exact timeline during the free site inspection.

We use premium professional-grade epoxy grout from trusted brands including Ardex, Sika, Mapei Kerapoxy, and Laticrete. The specific brand may vary based on availability, tile type, and joint width. All brands we use are industry-leading and come with manufacturer warranties.

Yes. Our standard process includes removing existing grout, thorough cleaning and preparation of the tile joints, application of epoxy grout, and final cleanup. Proper removal is essential for adhesion and longevity of the new epoxy grout.

Absolutely. We offer 40+ colours across all our brand partners. You can preview colours on our website, and we provide physical sample swatches for approval before beginning any work. Custom colour matching is also available on request.

Epoxy grout typically requires 24–48 hours to fully cure. During this curing period, the treated area must NOT be walked on, used, or exposed to water. The exact curing time depends on the brand used, temperature, humidity, and joint depth. We will advise you on the specific curing time after application.

Walking on, using, or allowing water contact with uncured epoxy grout can cause permanent damage including cracking, discolouration, uneven surfaces, or delamination. Any damage caused by premature use of the treated area during the curing period is the client's responsibility and is not covered under our warranty or eligible for touch-ups, refunds, or rework. We strongly advise all household members, tenants, and visitors to stay away from treated areas until the curing period has elapsed.

Epoxy grout is very low maintenance. Simply clean with a mild detergent and soft cloth or mop. Avoid abrasive cleaners, steel wool, or harsh chemicals (e.g. bleach-based products) on the grout lines. For best results, wipe up spills promptly and avoid dragging heavy or sharp objects across the grouted surface.

No. We strongly advise against entering, using, or allowing any foot traffic in the treated area during the 24–48 hour curing window. This includes pets and children. If you need access to other parts of your home, please plan accordingly before the service date. We are not liable for any damage resulting from premature access to the treated area.

Our package prices include: removal of existing grout, surface preparation and cleaning, professional application of premium epoxy grout, final cleanup, and our service warranty. Prices are based on standard tile sizes and joint widths. Non-standard configurations may incur additional charges, which will be communicated during the quote.

Due to the nature of our service (materials are custom-mixed and labour is performed on-site), all confirmed bookings are non-refundable once work has commenced. Cancellations made at least 48 hours before the scheduled date may receive a partial refund of the deposit at our discretion. Please review our full Terms & Conditions for details.

Our warranty covers defects in workmanship and material failure under normal use conditions. This includes cracking, discolouration, or delamination that occurs under normal residential use. The warranty does NOT cover damage caused by: premature use during curing, impact or physical damage, use of abrasive/chemical cleaners, renovations or modifications after our service, or natural settling/movement of the building structure.

Yes, the initial site inspection and quotation are completely free with no obligation. We'll assess your tile type, grout condition, total area, and recommend the best solution. You only pay if you decide to proceed.

We serve all areas in Singapore island-wide (HDB, Condo, Landed, Commercial) and Johor Bahru / Iskandar Malaysia (Taman Daya, Bukit Indah, Nusajaya, Mount Austin, Eco Botanic, and surrounding areas).

You can book via WhatsApp (tap the "Enquire Now" button), fill out the quote form on our website, or message us directly. We'll arrange a free site inspection at your convenience, provide a detailed quote, and schedule the work at a time that suits you.

Yes, we operate 7 days a week including weekends and public holidays (subject to availability). Weekend and holiday slots tend to fill up faster, so we recommend booking early to secure your preferred date.