Privacy Policy

1. Information We Collect

When you interact with our website, submit a quote request, or engage our services, we may collect the following personal information:

• Contact Information: Name, phone number, WhatsApp number, email address
• Property Information: Address, property type (HDB, Condo, Landed), unit details
• Service Information: Preferred package, grout colour selection, service date preferences, special requirements
• Communication Records: Messages exchanged via WhatsApp, email, or our website form
• Technical Data: Browser type, device information, IP address, and page interaction data collected through standard web analytics

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide quotations
• To schedule and perform our services
• To communicate about your booking, including confirmation, reminders, and follow-ups
• To process payments
• To improve our services and customer experience
• To send you promotional offers or updates (only with your consent; you may opt out at any time)

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Partners: Trusted subcontractors or team members who perform the grouting work at your property
• Payment Processors: To facilitate secure payment transactions
• Legal Obligations: If required by law, regulation, or court order

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including maintaining warranty records. Service records are typically retained for the duration of the warranty period plus one additional year. You may request deletion of your data at any time by contacting us via WhatsApp.

5. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Analytics

Our website may use standard web analytics tools to understand visitor behavior and improve our services. These tools may collect anonymized data such as page views, session duration, and traffic sources. No personally identifiable information is collected through these tools without your explicit consent.

7. Your Rights

Under the Personal Data Protection Act (PDPA) of Singapore, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Withdraw consent for data collection or marketing communications
• Request deletion of your personal data (subject to legal retention requirements)

To exercise any of these rights, please contact us via WhatsApp at +65 9800 4317.

8. Third-Party Links

Our website may contain links to third-party websites (e.g. WhatsApp, social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• WhatsApp: +65 9800 4317
• Website: CLEANGROUT